Jordan Horizons Tours (JHT) TERMS AND CONDITIONS

 

 Jordan Horizons Tours (JHT) TERMS AND CONDITIONS

Jordan Horizons Tours (JHT) is a fully licensed Jordanian travel agency located in Jordan

Jordan Horizons Tours’ (JHT) Terms & Conditions :  THIS AGREEMENT BETWEEN  "JORDAN HORIZONS TOURS "  as (JHT) and you where “YOU”  is referred to as (“Account Holders "Users", “Members”, “Customers”,  “Subscribers” or any Party using services provided by JHT )

1. Personal Information and Privacy Policy

All necessary documents (Passport Copies / Passport list details, Mobile / Phone number and/or other documents must be provided where required.

Passport details for all guests must be provided for tours commencing from the airports, land border crossings or Aqaba Port. Passport details are required to prepare the visa manifest papers for our representatives at the airport/border crossings and are required for our drivers to have authorisation to pick up guests from these areas.

All personal information is stored securely and will not be disclosed to anyone outside of the employees of Jordan Horizons Tours.

2. Minimum Time for Booking Tours

For day tours we will accept reservation requests up to 48 hour before tour commencement date.

For overnight tours we will accept reservation requests up to 72 hours before tour commencement date.

3. Tour Rates

All prices for our tours are advised in United States Dollars (USD). They are based on tariffs at the time of printing. Jordan Horizons Torus (JHT) reserves the right to vary the cost of the tour if necessary by reason of currency fluctuation or cost increase (i.e Fuel rate ) . Once full payment has been received by Jordan Horizons Torus (JHT) no surcharges in respect to currency fluctuations will be applied.

Rates are inclusive of prevailing service charge and sales tax. Any increase in the service charge and/or the sales tax will apply on the quoted rates.

So , Rates will be subject to availability and again as mentioned subject to change without prior notice due to fuel price fluctuation.  Rates also are subject to change without prior notice due to increasing the entrance fees, guiding/guide fees, visa fees, departure tax fees, VIP crossing, shuttle fees , hotels/camps rates , jeep tours, optional tours , meals (restaurants ) and any included items in the itinerary.

4. Surcharges for Special/Restricted Dates

JHT reserves the right to add a surcharge onto our advertised rates for tours that fall during special/restricted dates such as Christmas Period, New Year Period, Easter, Eid etc. These surcharges will be communicated to the client before finalizing the rate for the tour.

5. Single Supplement for Hotels

A single supplement is an additional sum of money that a hotel charges for one person to stay in a room meant for two people.

The rates that we provide are valid for Double/Twin/Triple Occupancy. For a single traveler or people wanting to have single occupancy in a room a single supplement will be added to cover the cost of the single room.

Single supplement will be advised according to the hotel and category of hotel that is requested. 

6. Single Supplement in Wadi Rum

Single supplement will be advised according to the camp and category of hotel that is requested. 

7. Booking procedure:

You may book via email or our website. The person who makes the booking must confirm acceptance of our booking conditions on behalf of all persons named on the booking. You are responsible for ensuring the accuracy of the personal details, flight details or any other information supplied in respect of yourself and any other traveler on the booking. We will arrange the services and send you a confirmation letter by email. You must check your emails on a regular basis, reconfirm the confirmation letter and pay the deposit.

8. Itinerary Changes by JHT

JHT reserves the right to amend the itinerary for reasons such as service requirements, road or weather conditions or unforeseen circumstances. Where a change is of a significant nature it will be advised to our customers in writing. JHT cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable due to circumstances beyond our control. Refunds will be applied as applicable.

9. Confirmation Letter

Your confirmation letter will contain a copy of your final agreed itinerary and all other relevant details for your tour. It is your responsibility to check the confirmation letter and to let your tour consultant know immediately in the event of any error or inaccuracy.

10. Amendment to confirmed Itineraries by Guest

Any amendment to your confirmed final itinerary has to be sent to us in writing. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity. JHT reserves the right to charge a fee of $30USD at least for any amendments to the final itinerary. Any additional charges that result from the amendment will be added to the total.

11. Travel Insurance

JHT does not provide travel insurance as part of our tour packages. It is highly recommended that you contact a travel insurance provider and take out travel insurance for the duration of your tour.  Jordan Horizons Tours & Travel can refer you to insurance companies offering travel insurance to protect passengers and their investment in travel. Unless specifically noted, travel insurance is not included in the cost of the client's itinerary to protect against third-party supplier default/bankruptcy protection, delay, interruption, missed connection for cruises, cancellation, medical emergency transportation/evacuation & repatriation, baggage & personal effects/lost luggage & baggage delay, illness, job loss protection, and change of plans, accidental death and disability, travel accident/sickness medical expenses, and more.
Proper insurance may protect you from financial loss in almost all circumstances. Without appropriate travel insurance, the client understands and agrees that if the client cancels or interrupts the client's travel for any reason, portions of the trip/tour may not be refunded, and Jordan Horizons Tours and travel suppliers' cancellation penalties will apply, resulting in the loss of monies up to the full cost of the client's travel booking and related expenses. The purchase of travel insurance is not required in order to purchase any other product or service offered by Jordan Horizons Tours & Travel. Jordan Horizons Tours & Travel is not a licensed insurance broker, and its advisors are not qualified or authorized to answer technical questions about benefits, exclusions, and conditions of any of the insurance offered nor evaluate the adequacy of the prospective insured's existing insurance coverage. An additional charge applies for any travel insurance selected. Jordan Horizons Tours & Travel cannot guarantee that any insurance provider will approve coverage for a claim made under the insurer's policy and makes no representations about the extent of coverage for any policy it may offer or quote.

12. Accommodation availability, room preferences and special requests

Accommodation availability is not checked by JHT staff until the booking form has been received. Once the booking form has been received, JHT staff send off the booking requests to the hotels according to your itinerary. If your first preference or category of hotel (star rating) is not available your tour consultant will advise you and suggest alternatives. JHT do not guarantee the availability of your preferred hotel or hotel category.

Hotels have contracts with the online booking platforms to provide a certain amount of rooms. This can mean there are times when there are rooms available online to book, but we as travel agents are unable to book a room at the hotel due to the allocation for individuals and travel agencies being full. If you choose to book through an online platform we can only deduct the rate which is as per our contract with the hotel and not the rate that you book the room at online.

There will be variations in the size, standard and presentation of rooms and facilities within the one hotel. This is beyond the control of JHT. At the time of booking we will request the room preference and or any special requests as specified in your booking form (ie twin beds, one large bed, view, higher floor etc) but we cannot guarantee that your preferred room preference or special request will be available at the hotel.

13. Children Policy

For all JHT tours children over the age of 12 are counted as an adult and charged the full rate.

It is important to check regarding children policies per hotel. Some hotels allow one child sharing parent's room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking/request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.

Children accommodation arrangements and meals are not included within the quoted room rate. When a child shares the room WITHOUT EXTRA BED there are no additional accommodation charges but there will be a supplement charged for any meals required. The meal supplement is according to the hotel policy. If extra bed is needed then the room rate is based on a TRIPLE ROOM.

However, most of the hotels in Jordan that are contracted with JHT , have the below Children Policy : 

*Although individual hotel policies toward children age who sharing parent’s room may vary, but at the same time most hotels have a maximum age of children around 12 years old, please find the following terms:
A- Rate for Infants/Children 0 - 2.99 years old : 0 % “Free of charge ”
B- Rates for children 3 - 5.99 years , when sharing parent’s room with no additional (no extra bed) : 35 % will be charged .
C- Rates for children 3 - 5.99 years , when using an additional/extra bed requested and added to the parent’s room : 70 % will be charged.
D- Rates for children 6 - 11.99 years , when sharing parent’s room with no additional (no extra bed) : 35 % will be charged .
E- Rates for children 6 - 11.99 years , when using an additional/extra bed requested and added to the parent’s room : 70 % will be charged.
F- Children of 12 years and above, consider as adults according to the tour price and hotels' rooms
G- When there are more than two children in the family, they must be accommodated in a separate room; according to the hotels' policies.

14. Availability of JHT office staff

Our tour consultants are reachable during office hours only : Sun – Thu, 09:30-17:30. We will provide you with a mobile contact in Jordan you can reach seven days a week in emergency cases.

15. Passport, Visa & Vaccinations

You must familiarize yourself with any visa and health requirements that may be applicable. You are responsible for all entry/exit, health and any other documents required by laws, regulations, orders, demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of JHT. We will not be held liable for any loss or expense due to the failure to comply with the above. We recommend that you be in possession of a passport valid for at least 6 months beyond your intended stay in Jordan.

16. Liabilities

Our rates are based on the prevailing rates as negotiated by us with the hotels and transportation companies etc. Hotels and transportation companies retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by JHT according to the modifications.

JHT shall not be responsible for any delays and alterations in the program or expenses incurred, directly or indirectly, due to natural hazards, flight cancellations, immigration procedures, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closure or any untoward incidents.

JHT shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting, directly or indirectly, from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.

JHT do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. All baggage and personal property at all times are at the client's risk.

JHT shall not be responsible for the quality and prices of services and purchases not included in the booked tour package, like meals and souvenirs.

JHT reserves the right at any time by giving the notice in writing to cancel this agreement, should the 2nd party fail to fulfill the terms and conditions.

17. Horse Ride at Petra

The horse ride fees in Petra is for approximately 700 metres and is included in the entry ticket. This ride is not insured and is upon guest's own responsibility (please note that horse handler will expect a tip around 3-5 JD per horse).

18. JHT Driver

You will be accompanied on your tour by an English Speaking Driver (if your final itinerary includes transfers). Whilst not an official licensed Ministry of Tourism guide, your driver will assist you during your tour but is unable to enter the sites with you. Kindly note that your driver is not a guide and he cannot act as a guide, your driver will transfer you from destination to another only by dropping you off and picking you up. There are local guides available to hire on sites and it is optional to hire, mainly we include the guide in Petra and Jerash , in Wadi Rum during the jeep tour you will have a local Bedouin guide . Your driver transfers you according to your itinerary (destination to destination), he will assist you with where to have dinners/lunches, he will be able to advise you the time of pick up and drop off …etc , he might be able to explain about the areas and sites you visit , about Jordan, some facts and some traditions . He will be able to arrange the optional tours He is not at your disposal 24/7.

19. Guide at Petra

The Local guides (who are at the visitor’s center of Petra site) are assigned at the visitor's center of the site . Travel Agencies cannot guarantee the quality of their services.

*We endeavour to utilise the guiding services of a licensed guide who is known to our agency. During peak times we might provide you with a guide from the Petra Visitors centre. As these guides are not known to our agency we can not guarantee the level of their service. Any complaints about problems encountered with the guides from the Petra Visitors centre should be directed to the Petra Visitors Centre directly at the conclusion of your guided tour.

20. Services provided in Wadi Rum 

As per the regulations of the Wadi Rum Authority tour activities must be handled by the Bedouin of Wadi Rum, using the their 4WD vehicles, camels, horse riding and hot air balloon or any other activities that takes place within Wadi Rum Protected Area. JHT cannot guarantee the quality of the services provided by local Bedouin serving such services or activities.

21. 4x4 Vehicles in Wadi Rum

4x4s in Wadi Rum are old vehicles (no A/C) and belong to the local Bedouin association. The vehicles in Wadi Rum are owned by the local Bedouin associations and are in a poor state. Given that we don't have any other choice when it comes to transportation in Wadi Rum, we can only advise our clients about their state. 4x4 tours in Wadi Rum are to support the local community of Wadi Rum Protected Area and Natural Reserve.

22. Complaints and Claims

If you are not satisfied and are unhappy with a certain aspect of our services/tour you may inform our local guide or trip consultant so that no similar problems occur.  The majority of such problems can usually be solved on the spot. If not you should inform the general director of the agency. In case of complaints you should inform the agency in writing within 15 days after the end of your trip. A letter of reclamation should include the justified proof. JHT is not responsible for all the reclamations submitted after 15 days after the end of the trip. In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service you can easily contact our team, and we will take it in consideration.

    23.PAYMENT METHODS, CONDITIONS, CANCELLATION AND REFUNDS
For all tours a deposit of minimum 25% is required at the time of booking. The remaining balance is required 45 days before the commencement date of your tour.
Please check the Following link (https://johtt.com/travel-advices/17-travel-advices/67-payment-methods-condition-cancellation-and-refunds) to check all of :
1- PAYMENT METHODS
2- PAYMENT CONDITIONS
3- CANCELLATION POLICY
4- REFUND POLICY

Our PAYMENT METHODS, CONDITIONS, CANCELLATION AND REFUNDS link : https://johtt.com/travel-advices/17-travel-advices/67-payment-methods-condition-cancellation-and-refunds

   24. Your Behaviour

We expect all of our guests to comply with the laws and regulations of the countries visited. Any failure to do so relieves us of all obligations to you. Furthermore, we reserve the right to refuse potential customers or the service for customers traveling with us. This is the case if someone causes unnecessary inconvenience, acts insulting, threatening, abusive or violent, damages property, put others in danger – no matter if it is on phone, in writing or in person. We may terminate your travel arrangements without any liability on our part. No refunds will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you liable. Full payment for any such damage or losses must be paid directly prior to departure.

 

   25. Local Giudes in Petra, Jerash & Amman City Tour sites 

As per the rules & regulations of visitors Centers at Petra , Jerash and Amman Citadel for travel agencies guests , there is an internal regulations for those sites for using local guides to be mandatory. So , it is mandatory to use the local guides mainly in Petra , Jerash and Amman . This will be added automatically to the quotation.

   26. Guide for Groups 

As per the rules and regulations of the Jordanian Government & the Ministry of Tourism , for groups of 07 or more travelers and travelling altogether in one vehicle you are required to have a licensed Jordanian Tourist Guide for the duration of your trip. The guide will be there to assist you on arrival to Jordan and stay with your group until your departure from Jordan. This guide can be arranged through a travel agency. The travel agency will have the necessary documentation (called a visa manifest) for your group which is stamped by the authorities when you arrive to Jordan. Please note also that all groups in jordan are accompanied and escorted by police man who during all the tour as per the rules and regulations. Any group of 07 and more and traveling without guide and police man that violates the rules and regulations .

   27. For FITs (Flexible Independent Travel) / Private and Indivdual Groups of 06 people and less . Do I need a guide?
When planning a trip to the captivating country of Jordan, one of the most pressing questions that often comes to mind is, "Do I need to hire a guide?" Jordan is a land steeped in history, culture, and natural wonders, offering a diverse range of experiences. Whether you're a seasoned traveler or embarking on your first adventure, the decision to hire a guide or go solo can greatly impact your journey. In this blog, we'll explore the pros and cons of both options, helping you make an informed choice for your Jordanian adventure.
The Benefits of Hiring a Guide:
1.Local Expertise: Jordan boasts a rich history and a wealth of cultural intricacies. A knowledgeable guide can provide context, historical insights, and a deep understanding of the places you visit, enhancing your overall experience
2.Language Assistance: While English is widely spoken in Jordan, a guide can assist with Arabic language nuances, making interactions with locals even more meaningful.
3.Logistics and Navigation: Navigating Jordan's winding streets, bustling markets, and remote destinations can be challenging. A guide takes the stress out of logistics, ensuring you make the most of your time.
4.Safety and Comfort: A guide can help ensure your safety, particularly in more remote areas like the desert. They can also handle unexpected situations, giving you peace of mind.
The Advantages of Going Solo:
1.Flexibility: Traveling independently offers the freedom to create your itinerary, change plans on the fly, and linger longer at places that pique your interest.
2.Cost Savings: Hiring a guide can be an added expense. Going solo allows you to tailor your trip to your budget, choosing where to splurge and where to save.
3.Personal Connection: Exploring on your own can lead to more authentic interactions with locals, allowing you to forge connections and experiences that might be limited in a guided tour.
The Decision:
Ultimately, the choice of whether to hire a guide in Jordan depends on your travel style, preferences, and priorities. If you value convenience, in-depth knowledge, and worry-free logistics, a guide may be the way to go. On the other hand, if you seek adventure, flexibility, and a more personal connection with the culture, going solo can be immensely rewarding.
In many cases, a balanced approach can be ideal. Consider hiring a guide for complex sites like Petra or Wadi Rum and exploring smaller towns and less touristy areas independently. This way, you can savor the best of both worlds.
In conclusion, whether you choose to hire a guide or travel solo in Jordan, the country's undeniable beauty, rich heritage, and warm hospitality are sure to leave an indelible mark on your heart. Your journey through this mesmerizing land will be an adventure, no matter how you decide to explore it.

 

     28. Last minute booking:
Booking last minute can be a bit of a double-edged sword when it comes to travel. While the spontaneity can add an exciting edge to your plans, it's important to consider that the availability of services might be limited and the quality of services can be compromised. Since most services and many options could be sold out, the variety and quality of choices may not be as extensive as they would be with advance planning. Preferred accommodations, tours, and activities tend to fill up quickly, leaving fewer options that can potentially lead to less optimal experience for those making last-minute reservations. While we'll do our best to accommodate your preferences, it's worth keeping in mind that securing the most sought-after services may be a bit more challenging. Planning in advance not only secures the best options but also ensures a smoother and more enjoyable journey, allowing you to make the most of your travel experience without the constraints that last-minute bookings might bring.

 

   29. Special Requests:
Any special requests must be advised to Jordan Horizons Tours & Travel at the time of booking (e.g., diet, room location, room type, i.e., twin/double, a particular facility at a hotel, etc., i.e., swimming pool, gym, etc.). You also need to confirm your requests in writing. While every effort will be made by Jordan Horizons Tours & Travel to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not a confirmation that the request will be met. Failure to meet any special request will not be a breach of the contract on the part of Jordan Horizons Tours & Travel, and we do not accept bookings that are conditional upon any special request being met.

 

     30. Surcharges for Special/Restricted Dates:
Jordan Horizons Tours & Travel reserves the right to add a surcharge to our advertised rates for tours that fall during special/restricted dates such as Christmas Period, New Year Period, Easter, Eid, etc. These surcharges will be communicated to the client before finalizing the rate for the tour. 

     31. Delays and Denied Boarding Regulations, Missed Arrangements, and Curtailment:
Departure and arrival times are approximate and subject to change, and we disclaim any liability for modifications, cancellations, or delays in your transportation to, from, or within Jordan. We also absolve ourselves of responsibility for alterations, cancellations, or delays due to adverse weather conditions, rescheduling by transport suppliers, airline or airport authority actions, air traffic controller decisions, mechanical breakdowns, industrial actions, or other events or circumstances beyond our control.
If your flight is canceled, delayed, downgraded, or you are denied boarding by the airline, you may be entitled to compensation, flight cost refund, accommodation, and refreshments according to EC Regulation No 261/2004, also known as the Denied Boarding Regulations 2004. Pursuing compensation or other payments due under these Regulations is your responsibility, and you must contact the airline directly.
If you or any member of your party misses a flight, or transport arrangement, experiences a cancellation, or faces a delay exceeding 3 hours for any reason, you must promptly contact us, the airline, and your insurer or other transport suppliers. A delay or cancellation of your flight does not automatically permit the cancellation of other travel arrangements associated with the flight.
The carrier(s), flight timings, and aircraft types presented in our promotional materials or on our website and outlined in your confirmation invoice are for guidance purposes only. Our advertising material is our responsibility as your tour operator and does not bind the airlines mentioned in it or any airline used during your travel arrangements.
If you decide to curtail your holiday and return home early without reasonable cause for complaint about the travel services provided, we will not refund the uncompleted part of your tour or cover any associated costs. Depending on the circumstances, your travel insurance may offer coverage for curtailment. It is your responsibility to contact your insurer and obtain any necessary local receipts for your claim.

 

 

 

    34. Rooms/ check-in/out rules:

Your rooming preferences as indicated on your reservation form (twin, double, single, smoking/non-smoking, etc.) will be conveyed to each hotel in Jordan at the time your room is booked. Jordan Horizons Tours & Travel is not responsible for hotel room assignments. Jordan Horizons Tours & Travel makes every effort to help the hotels in Jordan accommodate your requests, but they are not guaranteed. Check-in time in Jordan is 15.00 hours, and check-out time is 12.00 hours. If you are planning to arrive and/or depart on a middle-of-the-night flight and would like to have a room available, we suggest that you inquire about booking an extra night’s stay.

 

    35.Tour Duration and Extension Options:

Our usual tour usually runs from 07:00 am to approximately :  between Min. 16:00 hrs(Winter Time )  to Max 19:30 hrs (Summer time)  . Giving you a solid 9-13 hours of exploration. If you fancy extending your adventure and having our driver and guide stick around after this period, just keep in mind that there will be some additional charges. We want to make sure your experience is exactly what you're looking for, so if you have any specific requests or want to tweak the schedule, feel free to chat with us – we're here to make your journey as enjoyable as possible.

    36. Baggage:

Jordan Horizons Tours & Travel assumes no liability for loss or damage to baggage in transit to and from a Tour or while on a Tour in Jordan. Jordan Horizons Tours & Travel recommends purchasing a supplemental travel insurance package.

 

CONTACT:

If you have any questions or comments regarding the Website or these Terms, please contact Jordan Horizons Tours & Travel at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Updated : March 27th , 2023 @ 09.34 PM