At Jordan Horizons Tours, we strive to make your booking experience as smooth and transparent as possible. To ensure your tour is confirmed and all details are in place, please follow the steps outlined below:
(A) Requesting Your Tour Booking
You can request to book your desired tour online or contact us by email. Please note that online bookings are not confirmed until a personalized confirmation email is sent by a member of our reservation team, which will be within 24-48 hours of receiving your online booking request.
(B) Availability and Accommodation Requests
We make every effort to display accurate availability on our website; however, in rare cases, multiple bookings may be made concurrently, and our website might not reflect this information in real-time.
Once we receive your booking form (details provided by your sales representative based on your selected tour), we will proceed with accommodation requests, where applicable. Please note that we do not check accommodation availability before receiving your booking form. If your first choice is unavailable, we will discuss alternative options with you.
Please allow up to 48 hours (or more, depending on weekends/holidays) for accommodation confirmation.
(C) Accommodation for Larger Groups
For larger groups, accommodation space is primarily dependent on hotel and camp availability. If certain room types are unavailable, we will inform you and discuss alternative options. For example, if standard rooms are fully booked, upgraded room types may be offered at an additional surcharge. Our team will guide you through your available options so you can make an informed decision.
Once your tour is fully booked, you will receive a confirmation email with all the details. After receiving this confirmation, you will need to proceed with payment for the tour.
Please also consider Tour Booking Conditions listed under each tour for added knowledge or Get in touch if you had questions or concerns...
In our Knowledge Base , please check "Booking Steps , Procedures and Booking forms" based on tour type, where you will find the relevant booking form.
