-(A)- You can request to book your desired tour online or please contact us by email. Online bookings are not confirmed until a personalized email detailing that a booking is confirmed is sent by a member of our reservation team, which will be within 24-48 hours of receiving your online booking.
-(B)- We endeavor to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others, and our website cannot reflect this information.
Once we receive your booking form (details to be shared by your sales representative as per the selected tour), we will send off the accommodation requests (where appropriate). Please note that we don't check the accommodation availability before we receive the booking form. If your first choice is not available we will consult with you about a similar alternative option. Please allow up to 48 hours (or more it depends if there will be weekend/holiday) for the accommodation confirmation.
-(C)- Securing accommodation space for larger group is primarily controlled by hotel – camp availability. Feedback will be shared with guests, to determine how best to proceed, example standard rooms may not be fully available, upgraded room types for an additional surcharge could be proposed to guest, our team will make sure you understand your options and can decide accordingly.
When your tour is all booked we will send you our confirmation email with all the details. You are then required to proceed with payment for the tour.
Please also consider Tour Booking Conditions listed under each tour for added knowledge or Get in touch if you had questions or concerns...
In our Knowledge Base , please check "Booking Steps , Procedures and Booking forms" based on tour type, where you will find the relevant booking form.
