PAYMENT METHODS, CONDITIONS, CANCELLATION, AND REFUNDS

Effective on 1st November , 2023

 For all tours  a deposit of minimum 25% is required at the time of booking. The remaining balance is required 45 days before the commencement date of your tour. In case if the arrival date /commencement date is within 45 days , full amount to be paid is required. For Online Booking,  full payment  is required regardless of the booking date and our policies below are applied.

I. PAYMENT METHODS  

For any customised tours bookings , payment for the deposit and the remaining balance can be made using one of the following methods(Except Online bookings, Booking any of our tours available on our website by online; check below "Online bookings (Booking any of our tours available on our website by online)" Section  ) :

1. Credit/Debit Card Payment

You can use a Visa or Mastercard credit card and Debit Cards to make an advance payment through either Middle East Payment Services (MEPS).  All card payments are subject to a 3% surcharge.

A.Credit/Debit card payments using an online secure link.

Please contact us and a secure payment link will be provided to make an online transaction.

Using either method for card payments, the transaction will be processed by MEPs Jordan and an invoice will automatically be sent for the amount deducted and will appear on your card statement.

Please note that you will be charged in Jordanian Dinar. The conversion rate is $1 USD = 0.708 JOD (Subject to change due to currency exchange). The 3% surcharge is added to cover the merchant fees.

B.Credit/Debit Card payments using an authorisation form

To make an offline payment a credit card authorisation form can be downloaded from this link  : Credit Card Authorisation Form  ( or we can provide a secure ONLINE JHT MAIL ORDER / AUTHORIZATION FORM instead of using the form )

Fill out the authorisation form and return it to us by email or fax (+96232012213)

Attachments required for payments using an authorization form:

1. Copy of credit card (both sides) of person who is responsible for the booking
2. Copy of the passport of the credit card hold

2. Bank Electronic Transfer , Bank Details

 *Some other details might be required :

Purpose Code : For international transfers to Jordan you will need to include the Travel and Tourism Purpose Code which is 0404, Some banks will have a special field where you can enter this Purpose Code. For those that don't please include the Purpose code in one of the description fields. 

Bank Address : Arab Bank , Commercial Market, 5 Zahran Street, Aqaba City Jordan 77110

Our Agency Address if required :

Jordan Horizons Tours, Plot 718, Lot 9 King Talal Street, 3rd Commercial Sector, Issam Ahmad Yasin Building, 3rd Floor, Office 1 , Aqaba Jordan 77110

If you want to make an electronic transfer please send us by email a copy of the transfer. Bank transfers are only accepted up to 45 days before the commencement of the tour.

You will be required to cover all bank and transfer fees associated with the transaction (from your bank and ours) so that we receive the full amount for the tour.

3. Paypal

Account name : jo.horizons@gmail.com and subject to a 5% surcharge.  A 5% surcharge is to be added to the final agreed amount for your tour to cover the Paypal fees and charges. Please send the copy of the transfer by email.

4. Western Union or Money Gram

If you wish to make a transfer via Western Union or a money gram please contact us for the full details. You will be required to cover the transfer fees yourself so that we receive the full amount for the tour.

Cancellation requests need to be sent in written form (email).

We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover any out of pocket expenses you incur. We would recommend you to use World Nomad : https://www.worldnomads.com/ or a certified travel insurance in your country. JHT will be able to support you with the document needed once requested.

 Please see our cancellation Policy and Refunds : 

A. Cancellation Policy for Multi Day Tours

See the cancelation policy of Multi day Tours ( tours with 01 night and more )

1-For tours with overnight stays the following scale of charges applies:

2-Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (in accordance with table above), or a credit note to use the balance for a later day tour, as per agreed with your JHT sales agent. Please see below: Postpone Trips (to another dates) section.

3-There will be no refund for cancellation of unused services on or after commencement date.

4-Please note that some hotels & third-party suppliers and vendors have cancellations policies that are different to our days of notice/cancellation fees and charges and in this case the cancellation policy of the hotel will apply for accommodation charges incurred at that hotel. You will be advised of this separately if applicable.

5-In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible up to 07 days before the tour starts; a 25% administrative fee of the tour package price would be applied and gets deducted, then the remaining balance will be refunded to you. 

6 -Refunds:

A) Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are not covered by us.

B) In the rare occasion that a guest isn't able to recieve funds back to their credit card used to submit payment (card is blocked, disbaled etc.); We can use alternative methods (i.e. Paypal, wire transfer or other) to re-imburse you as agreed with your JHT sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and not covered by us.

7- We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover any out-of-pocket expenses you incur. We would recommend you to use World Nomad: https://www.worldnomads.com/  or a certified travel insurance in your country. JHT will be able to support you with the document needed once requested.

B.Cancellation Policy for Day Tours (no overnights)

For Day Tours / Trips, the following conditions and policies apply :

1-Day tours can be cancelled up to 10 days before the day of the tour and we will refund you the amount you have paid less an administrative fee of 25% of the tour value. If the 25% of price is less than $35 USD per person an administrative fee of $35 USD per person will be charged.

2-Up to 10 day before the day of the tour cancellation fees will be 100%.

3-Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (in accordance with table above), or a credit note to use the balance for a later day tour, as per agreed with your JHT sales agent. Please see below : Postpone Trips (to another dates) section

4-There will be no refund for cancellation of unused services on or after commencement date.

5-In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible 10 days before the tour starts and we will provide a full refund less an administrative fee of 25% of the total package price. If 25% of the total package price is less than $35USD an administrative fee of $35USD will be charged.

6 -Refunds:

A) Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are not covered by us.

B) In the rare occasion that a guest isn't able to recieve funds back to their credit card used to submit payment (card is blocked, disbaled etc.); We can use alternative methods (i.e. Paypal, wire transfer or other) to re-imburse you as agreed with your JHT sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and not covered by us.

7-We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover any out of pocket expenses you incur. We would recommend you to use World Nomad : https://www.worldnomads.com/  or a certified travel insurance in your country. JHT will be able to support you with the document needed once requested.

C.Multi Day Shore Excursions (From Aqaba Port), tours with one overnight and more

For Shore Excursions with an overnight stay in Jordan the following conditions and policies apply:

1-The cancellation notice days and fees and charges will apply as for Multi Day Tours (See Above) and copied below :

2-Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (in accordance with table above), or a credit note to use the balance for a later day tour, as per agreed with your JHT sales agent. Please see below : Postpone Trips (to another dates) section

3-There will be no refund for cancellation of unused services on or after commencement date.

4-Please note that some hotels & third-party suppliers and vendors have cancellations policies that are different to our days of notice/cancellation fees and charges and in this case their cancellation policy will apply for accommodation charges and any cancellation penalties incurred. You will be advised of this separately if applicable by your JHT sales agent..

5- Private Or Group Tours Bookings, some cases to be taken into consideration for cancellations :

A) In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible up to 07 days before the tour starts; a 25% administrative fee of the tour package price would apply and gets deducted, as well as any third-party supplier’s cancellation penalties to apply, then the remaining balance will be refunded to you.

B) In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund you the amount paid less an administrative fee of 25% of the tour package and any third-party supplier’s cancellation penalties.

C) Group/Private Tours bookings: In case of individual cancellation within a group/private tour booking, we would charge an administrative fee of 25% of the per person value of the tour, third-party supplier’s cancellation penalties will apply, and the remaining would be refunded back to you.

D) In case of individual cancellation within any group/private tours booking, the quotation for the remaining group is subject to change depending on the final number of participants on board. This would be calculated and shared by your JHT sales agent. If the number of passengers falls below the minimum required, a surcharge would be imposed.

6 - Refunds:

A) Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are not covered by us.

B) In the rare occasion that a guest isn't able to recieve funds back to their credit card used to submit payment (card is blocked, disbaled etc.); We can use alternative methods (i.e. Paypal, wire transfer or other) to re-imburse you as agreed with your JHT sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and not covered by us.

7- We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover any out of pocket expenses you incur. We would recommend you to use World Nomad : https://www.worldnomads.com/  or a certified travel insurance in your country. JHT will be able to support you with the document needed once requested.

**JHT can terminate any trip if payment is not received at least 48 hour prior to the trip date, as our team submits the paperwork to the authorities to get permits for the driver to meet you at port then. If payment isn't received by then, the trip will be automatically cancelled and your sales rep will notify you of this unless otherwise is agreed upon with our team.**

D.Cancellation policy for Shore Excursions from Aqaba Port / Day Tour Shore Excursions.

For Shore Excursions Aqaba / Day tours , the following conditions and policies apply :

1-Shore Excursions Day tours can be cancelled up to 45 days before the day of the tour and we will refund you the amount you have paid less an administrative fee of 25% per person. If the 25% of price is less than $50 USD per person an administrative fee of $50 USD per person will be charged.

2-After that date (0-45 days of arrival) cancellation fees will be 100%.

3-Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. You can choose to receive a refund (terms & conditions apply) or a credit note to use the balance for a later day tour, as per agreed with your JHT sales agent. Please see below : Postpone Trips (to another dates) section

4- There will be no refund for cancellation of unused services on or after commencement date.

5- Private Or Group Tours Bookings, some cases to be taken into consideration :

A) In case of a travel warning to Jordan and/or conflicts in neighboring countries, cancellation is possible up to 07 days before the tour starts; a 25% administrative fee of the tour package price would be applied and gets deducted, then the remaining balance will be refunded to you.

B) In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund you the amount paid less an administrative fee of 25% of the tour package.

C) Private or Group Tours bookings: In case of individual cancellation within a group/private booking, we would charge an administrative fee of 25% of the per person value of the tour. If the 25% of price is less than $ 50 USD per person an administrative fee of $50 USD per person will be charged for cancellation, and the remaining would be refunded back to you.

D) In case of individual cancellation within any group/private tour booking, the quotation for the remaining group is subject to change depending on the final number of participants on board. This would be calculated and shared by your JHT sales agent. If the number of passengers falls below the minimum required, a surcharge would be imposed.

6 - Refunds:

A) Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are not covered by us.

B) In the rare occasion that a guest isn't able to recieve funds back to their credit card used to submit payment (card is blocked, disbaled etc.); We can use alternative methods (i.e. Paypal, wire transfer or other) to re-imburse you as agreed with your JHT sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and not covered by us.

7 - We recommend that you have travel insurance in case you need to cancel your tour or circumstances arise that lead to the cancellation of the tour to cover any out-of-pocket expenses you incur. We would recommend you to use World Nomad: https://www.worldnomads.com/  or a certified travel insurance in your country. JHT will be able to support you with the document needed once requested.

**JHT can terminate any trip if payment is not received at least 48 hour prior to the trip date, as our team submits the paperwork to the authorities to get permits for the driver to meet you at port then. If payment isn't received by then, the trip will be automatically cancelled and your sales rep will notify you of this unless otherwise is agreed upon with our team.**

*Postpone Trips (to another dates) without cancellation fees 

 In some general and specific cases and reasons, it happens that the clients might need to choose getting their tour postponed for their own reasons and others which are not under their controls. Postponing the trip can be in 03 cases and reasons :

1-"In case of conflicts in neighboring countries." And/ or "In case of a travel warning to Jordan. “ : In this case , will be handled and agreed case by case with your JHT sales agent.

2- "In addition to the case of shore excursions Aqaba: In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances" : In this case , will be handled and agreed case by case with your JHT sales agent.

3- For personal reasons, i,e work, personal reasons, unexpected or exceptional circumstances or any…etc . Postponing the trip should be advsied and to be agreed with your JHT sales agent to transfer it to another date and should be 21 days ( 03 weeks) prior to arrival date.

Otherwise postponing the trip is not possible and our policy of payment and cancellation will be applied, which is "Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date."

However, Postponing the trip to another date if applicable of any of the 03 cases we have outlined above will be charged 10 % more to be added to the postponed trip as transfer fees as our team will be doing another new job for transferring the dates, and what is worth to mention the postpone is valid for 12 months maximum (01 Year). Postponing the trip is subject to hotels availability, in case of “Multi Day Tours”, as it happens that the hotel(s) chosen / booked in the original tour, might not be available in the postponed dates, and this will be advised by our JHT sales team.

IV. ADDITIONAL POLICIES CONCERNING PAYMENTS :  

1-Rates will be subject to availability and as mentioned in our terms and conditions are subject to change without prior notice due to fuel price fluctuation. Rates also are subject to change without prior notice due to increasing the entrance fees, guiding/guide fees, visa fees, departure tax fees, VIP crossing, shuttle fees , hotels/camps rates , jeep tours, optional tours , meals (restaurants ) and any included items in the itinerary.

2-JHT reserves the right to amend the itinerary for reasons such as service requirements, road or weather conditions or unforeseen circumstances. Where a change is of a significant nature it will be advised to our customers in writing. JHT cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable due to circumstances beyond our control. Refunds will be applied as applicable.

3-Any amendment to your confirmed final itinerary has to be sent to us in writing. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity. JHT reserves the right to charge a fee of $50USD at least for any amendments to the final itinerary. Any additional charges that result from the amendment will be added to the total.

V. REFUNDS : Please check the refund policy below 

A) Refunds will be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/ payment fees and charges incurred which are not covered by us.

B) In the rare occasion that a guest isn't able to recieve funds back to their credit card used to submit payment (card is blocked, disbaled etc.); We can use alternative methods (i.e. Paypal, wire transfer or other) to re-imburse you as agreed with your JHT sales agent, surcharges and fees for those respective methods of refund would be assumed entirely by guest and not covered by us.

VI. ONLINE BOOKINGS (Booking any of our tours available on our website by online) :

When booking your trip on our website, we kindly ask for the full payment regardless of the booking date. Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalized email detailing that a booking is confirmed is sent by a member of our reservation team. Kindly ; Do not book flights until you have received a personalized confirmation email from our reservations team, which will be within 24 hours of receiving your online booking. We endeavor to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others, and our website cannot reflect this information. Kindly note that all sections of "CANCELATION AND REFUNDS" as listed above are applicable .

VII. YOUR BEHAVIOUR 

We expect all of our guests to comply with the laws and regulations of the countries visited. Any failure to do so relieves us of all obligations to you. Furthermore, we reserve the right to refuse potential customers or the service for customers traveling with us. This is the case if someone causes unnecessary inconvenience, acts insulting, threatening, abusive or violent, damages property, put others in danger – no matter if it is on phone, in writing or in person. We may terminate your travel arrangements without any liability on our part. No refunds will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you liable. Full payment for any such damage or losses must be paid directly prior to departure.

VII.TOUR BOOKING CONDITIONS 

Please note that our online bookings for our tours available on our website may vary, any of those tours has different "Tour Booking Conditions" , you can find those "Tour Booking Conditions" at the bottom of each tours . 

 IX. VERY IMPORTANT : 

1- Jordan Horizons Tours (JHT) reserves the right to change, edit , add and remove any policies (regarding : the payments, cancelation or refunds) regularly : i.e : monthly or yearly.

2- Changing , editing , adding or removing any of the policies will be advised and published in advance, not without any prior notice . However, the terms and conditions of Jordan Horizons Tours (JHT) will be applied. Kindly, check any terms and conditions that are applied without prior notice .

3- As mentioned above, those policies might be changed .Changing that will be effective for any tour booked before or after that date.

UPDATED ON September 13th, 2023