Jordan Horizons Tours FAQs

Our Tours FAQs

Everything you may need to know before booking your trip to Jordan.

How can I find the rate for this tour?

Kindly contact us to receive a quotation. Please submit the inquiry form and mention your travel dates, the number of travelers, including adults, children, and infants, as well as your preferred hotel category: 3-star, 4-star, or 5-star.

How do I book a tour?

Please submit the inquiry form for this tour or contact us by email at info@johtt.com. Our team will then assist you with the booking process.

Minimum time for booking tours

For day tours, we accept reservation requests up to 48 hours before the tour commencement date. For overnight tours, we accept reservation requests up to 72 hours before the tour commencement date.

Can I customize a tour?

Certainly, yes. Please contact us for any customization requests and our sales team will be happy to assist you.

Can I choose the hotel category, or book the hotels myself and let Jordan Horizons Tours handle the rest?

Yes, of course. In the inquiry form or by email, please specify your preferred hotel category, or let us know if you would like to book the hotels yourself while Jordan Horizons Tours handles the remaining arrangements.

What about entry visa and passport requirements?

Kindly check our Knowledge Base:

Travel Guide & Insight > Knowledge Base > F - All about Jordan & FAQs > Jordan Visa

Based on your nationality, you may either obtain the visa on arrival or need to arrange it in advance. Please contact us and provide your nationality so we can advise you accordingly.

What about payment methods, conditions, cancellation policy, and refunds?

Kindly check our Knowledge Base:

Travel Guide & Insight > Knowledge Base > A - Jordan Horizons Knowledge Base > JHT Payment Methods, Conditions, Cancellation and Refund Policy

What are the hotel check-in and check-out times? Is late check-out available?

Hotel check-in time is generally at 14:00, and check-out time is at 12:00 noon. Late check-out during low season is subject to availability. However, during high and peak seasons, late check-out is usually not available.

What should I prepare for a Petra tour?

Sportswear, loose trousers, and comfortable walking shoes are advisable. Please keep in mind the relative conservatism of Middle Eastern societies. Summer evenings can be cool, so bringing a shawl or sweater is recommended. Winters can be cold, windy, and rainy.

How should I dress?

When planning your clothing, especially for women, remember that you will be traveling in a Muslim country, although Jordan is not extremely conservative. It is advisable not to display too much of the body. Women and men can wear shorts, but it is preferable for women to avoid them in downtown Amman and in rural areas away from the main tourist sites.

Comfortable walking shoes, a hat, and sunscreen are highly recommended. The weather is usually warm in summer, but winters can be quite cold. Evenings are cool year-round, and if you are staying in the desert, you will need a warm sweater and jacket even in summer.

We want to book golf carts in Petra

Golf carts in Petra are subject to availability. Please note that these golf carts are owned and managed by the Petra Region Authority (PRA), not by Jordan Horizons Tours. Therefore, we cannot guarantee or pre-arrange this service.

There is only a limited number of electric golf carts available for hire, and priority is typically given to elderly travelers, people with physical disabilities, and families with infants or young children. Other visitors may request the service upon arrival, subject to availability.

Our drivers or guides can assist you in requesting this service on the spot if the PRA confirms availability at the time of your arrival.

What is Jordan Pass?

The Jordan Pass is a sightseeing package specially designed for visitors to Jordan. It allows pass holders to visit top attractions while saving time, money, and effort.

Benefits include prepaid entry to more than 40 attractions in Jordan, downloadable digital brochures, and waiver of tourist entry visa fees if the pass is purchased before arrival and used during a minimum stay of three nights.

For more details, please visit: jordanpass.jo

Is the Jordan Pass really worth buying?

For independent travelers, the Jordan Pass is often worth buying. It gives access to more than 40 main tourist sites, including Petra, and can save money, especially if you are staying in Jordan for at least three nights.

What about food and restaurants?

Eating is an important part of Jordanian culture, and Jordanian cuisine is rich and diverse. Most hotels offer continental breakfast and buffet dinners with a choice of Western and Arabic dishes. Restaurants at tourist sites often serve traditional Arabic food or buffet lunches.

In major cities, you will also find a wide range of international restaurants, including fast food and healthier dining options. Alcoholic drinks are available in many licensed venues.

What is the official currency of Jordan?

The official currency of Jordan is the Jordanian Dinar (JD). It is divided into 1,000 fils, although many people also refer to piasters.

Banknotes: 1, 5, 10, 20, and 50 JD

Coins: 5, 10, 25, 50, 100, 250, and 500 fils

You will usually get the best exchange rate at exchange offices and banks, although airport and border banks may charge a small commission. Hotels generally offer less favorable rates. ATMs are available throughout most of the country, but may not be available in Wadi Rum, so carrying some cash is recommended. Credit and debit cards are accepted at major hotels and retailers.

Are credit cards widely accepted?

In the main cities and most hotels throughout the country, credit cards are generally accepted. However, Bedouin camps, smaller shops, and some restaurants may accept cash only. It is recommended to keep some cash with you, especially when traveling to remote areas.

What should I pack?

Kindly check our Knowledge Base:

Travel Guide & Insight > Knowledge Base > A - Jordan Horizons Knowledge Base > Pre-Trip Checklist: Things to Know Before You Travel to Jordan

What you should pack depends on the season and your activities. Jordan has a desert climate, so summers are hot and sunny, spring and autumn are milder with occasional rain, and winters can be cold, wet, and sometimes snowy.

Breathable layers are recommended, along with suitable footwear for walking or hiking, sunscreen, and a hat. If you plan to spend time in Amman or dine at upscale venues, bring clothing suitable for city settings as well.

Is there any special advice for women travelers visiting Jordan?

In many tourist areas, women travelers do not need to take special precautions regarding clothing. However, in less touristy places, relatively modest dress is recommended. Women are advised to avoid very short or tight clothing and to keep their shoulders and knees covered. Dressing modestly is a respectful way to engage with local culture.

Electricity in Jordan

Electricity in Jordan is 220 volts, and outlets generally accept the European two-pin plug. Many hotels provide different socket types in their rooms, but it is always wise to carry at least one universal adapter.

Will I be able to exchange dollars, euros, or other currencies in Jordan?

Yes. There are many banks and exchange offices in Jordan where you can exchange cash and travelers’ checks. In addition, some tourist shops, restaurants, and bars may accept dollars or euros at rates close to the official exchange rate. It is always advisable to know the current exchange rate before making transactions.

Booking procedure

Kindly check our Knowledge Base:

Travel Guide & Insight > Knowledge Base > A - Jordan Horizons Knowledge Base > Booking and Confirmation Steps

Travel insurance

Jordan Horizons Tours does not provide travel insurance as part of its tour packages. We highly recommend that you arrange suitable travel insurance with your preferred provider for the duration of your trip.

Children policy

For Jordan Horizons Tours, children over the age of 12 are generally counted as adults and charged the full rate.

Children’s policies vary depending on the hotel. Some hotels allow one child to share the parents’ room, while others allow two. Age limits and discounts also vary. Some hotels may offer children 50% off accommodation or meals, while others may charge fixed rates. Full details are confirmed at the time of booking.

When a child shares a room without an extra bed, there is usually no accommodation charge, but meal supplements may apply according to hotel policy. If an extra bed is required, the room is typically priced as a triple room.

JHT driver

You will be accompanied during your tour by a driver, depending on the language agreed upon with your JHT sales representative. Drivers may be available in English, Spanish, Italian, or French.

Please note that your driver is not an official licensed Ministry of Tourism guide and cannot guide inside the tourist sites like Petra, Jerash , Amman City Tour ....etc . The driver will assist with transfers, logistics, pickup and drop-off times, restaurant suggestions, and general practical support, but cannot act as a licensed site guide.

Local guides are available for hire at sites if desired. In many itineraries, guides are included in Petra and Jerash, and in Wadi Rum during jeep tours you will have a local Bedouin guide.

Services provided in Wadi Rum and 4x4 jeeps in Wadi Rum

According to the regulations of the Wadi Rum Authority, tour activities inside the protected area must be handled by the local Bedouin community using their own 4x4 vehicles, camels, horses, hot air balloons, and other local services.

Jordan Horizons Tours cannot guarantee the quality of services provided by local Bedouin operators. The 4x4 vehicles used in Wadi Rum are generally older vehicles without air conditioning and are managed by local associations. Jeep tours in Wadi Rum are part of supporting the local community and protected area.

Do they speak English in Jordan?

Arabic is the official language of Jordan, but English is widely understood, especially among educated people and in the tourism sector. English is taught in schools and is commonly used in business, media, and tourism, so most travelers can get around comfortably without major communication difficulties.

Do women have to wear hijab?

No, women are not required to wear hijab in Jordan. You will see both women who wear hijab and women who do not. However, modest dress is generally recommended, especially outside international-style restaurants, bars, and hotels.

Is it safe to travel to Jordan?

Jordan is widely regarded as a welcoming and visitor-friendly destination. Jordanian people are known for their hospitality, and many travelers feel comfortable and well received during their stay.

As with travel to any destination, proper planning and awareness are important. Many visitors, including solo travelers, enjoy safe and rewarding experiences throughout Jordan.

Buying a SIM card for Jordan

If you plan to drive in Jordan, having GPS or using Google Maps on your mobile phone is highly recommended. Upon arrival, you may consider buying a prepaid Jordanian SIM card to stay connected with family, guides, drivers, hotels, and service providers.

Incoming calls are free, and prepaid packages often include local calls and internet data. Your phone should be unlocked and compatible with GSM networks.

At Queen Alia International Airport, you will usually find the main local mobile operators such as Zain, Orange, and Umniah offering prepaid SIM cards.

Do I need a guide?

Whether you need a guide depends on your travel style, interests, and budget. Hiring a guide can offer valuable local expertise, historical context, easier communication, and smoother logistics. This can be especially helpful at major sites such as Petra and Wadi Rum.

Traveling independently, on the other hand, offers flexibility, cost savings, and more spontaneous local interactions. Many travelers find that a balanced approach works best: hiring a guide for major sites while exploring smaller towns and cities on their own.

Can I exchange foreign currency at the airport?

Yes, Queen Alia International Airport has ATM machines and currency exchange services. However, airport exchange rates may not always be as favorable as those found in city exchange offices or banks.

You can also exchange money at banks, exchange offices, hotels, or withdraw local currency from ATMs. Credit cards are widely accepted in larger establishments, though carrying some cash is always recommended for smaller vendors.

Can Jordan Horizons Tours assist with drone permits?

No. Jordan Horizons Tours cannot apply for or secure drone permits on your behalf. All drone-related requests must be submitted independently by the traveler through the appropriate government channels.

Please contact the Jordan Civil Aviation Commission or the Jordan Tourism Board directly for guidance if your trip falls under the approved categories.

You may also read our article: Drone Usage in Jordan – Laws, Restrictions & Visitor Responsibilities