You are required to provide your full passport details to us when you book this shore excursion.

In order to be authorized to pick guests up from the Port Area we are required to submit a visa manifest to the Border/Port Authority. The visa manifest requires the full passport details for all guests. This manifest is stamped and authorized which allows our guides and drivers with their vehicles to gain entry to the Port Area to pick up the guests from the front of the ship.

If you do not provide us with the full passport details of all guests, you will be required to catch the public shuttle bus from the Port area to the town centre. This can take from 1 – 2 hours and can cause significant delays for your tour.

This is why we ask for your full passport details when you submit your booking form for a Shore Excursion Tour with us.

Please note that Shore Excursions need to be booked a minimum of 24 hours in advance so that we are able to get an authorized and stamped copy of the Visa Manifest form the Border/Port Authority.

There are a limited number of electric golf carts available for hire. The hire of these can be arranged through the Visitors Centre on the day of your arrival and are subject to availability. Each golf cart holds a maximum of 5 guests and the driver. The golf cart booking is for 1.5 hours maximum. This ride is not insured and is upon the guest’s own responsibility. Please note that your guide counts as 1 person so if you are on a private tour for 2 people with a guide then the rate for 3 people will be charged for the golf cart. 

The rate for camel riding is 10 JD / $ 15 USD per camel per hour. This does not need to be booked in advance. Please ask your guide to help arrange it.

For group of 6 or less you will be accompanied on your tour by a JHT English Speaking Driver (other languages available on request and subject to availability). Whilst not an official licensed Ministry of Tourism guide, your driver is extremely knowledgeable about the area and its history, and is able to point out sites of interest and provide you with information as you travel. Your driver will assist you during your tour but is unable to enter the sites with you. Your driver transfers you according to your itinerary (destination to destination). 

For groups of 7 or more the driver will be an employee of the transport company through which the vehicle is provided. 

For groups of 1 - 6 people a local spot guide is assigned from the Petra Visitors Centre for your guided tour. They are not JHT guides and are employees of the Jordanian Ministry of Tourism and travel agencies cannot guarantee the quality of their services.

For groups of more than 7 people the tour is a fully guided tour with a JHT tour guide. 

Your driver and/or guide (if you have a guide for the duration of your shore excursion) will be waiting for you with a sign with your name on it at the front of the ship. It will be easy to find them.

Examples :

Horse and Carriage ride in Petra

There are a limited number of horse and carriages available to hire to take you from the Visitors Centre to the Treasury (and return) or all the way to the end of the Main Trail to the Basin Restaurant. These horse and carriages cannot be booked in advance and need to be organized with your guide on the day and are subject to availability. They are organized on a turn basis and on peak days the waiting time can be lengthy. Each carriage holds a maximum of 2 guests and the driver. This ride is not insured and is upon the guest’s own responsibility. Please note that on peak days when there are large numbers of guests from cruise ships the carriage ride is limited to the Treasury and return.

Horse ride in Petra

Included in your entry ticket for Petra is a horse ride from the main gate to the top of the Siq. It is not compulsory to take this horse ride. If you wish to take this horse ride the horse handler will expect a tip of approximately 5JD per horse. This ride is not insured and is upon the guest’s own responsibility.

If you are not satisfied and are unhappy with a certain aspect of our services/tour you should immediately inform your driver and/or guide or ask to be in contact your trip consultant (whilst you are on tour), as the majority of such problems can usually be solved on the spot. If not you should inform the general director of the agency. In case of complaints you should inform the agency in writing within 15 days after the end of your trip. A letter of reclamation should include the justified proof. JHT is not responsible for all the reclamations submitted after 15 days after the end of the trip. In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service you can easily contact our team (whilst your are on tour), and we will take it in consideration.

Cruise Ship Passengers are provided with a free and automatic visa to Jordan when taking a tour in Jordan (providing they are from a non-restricted nationality). For a list of countries that are restricted and non-restricted please see here : http://in.visitjordan.com/generalinformation/entryintojordan.aspx

Restricted nationalities need to apply for a visa in advance.

In order to be authorized to pick guests up from the Port Area we are required to submit a visa manifest to the Border/Port Authority. The visa manifest requires the full passport details for all guests. This manifest is stamped and authorized which allows our guides and drivers with their vehicles to gain entry to the Port Area to pick up the guests from the front of the ship.

If you do not provide us with the full passport details of all guests, you will be required to catch the public shuttle bus from the Port area to the town centre. This can take from 1 – 2 hours and can cause significant delays for your tour.

This is why we ask for your full passport details when you submit your booking form for a Shore Excursion Tour with us.

Please note that Shore Excursions need to be booked a minimum of 24 hours in advance so that we are able to get an authorized and stamped copy of the Visa Manifest from the Border/Port Authority.

Tipping is a practiced social custom in Jordan. Tipping by definition is voluntary – at the discretion of the customer. In tours services, tour guides and drivers are playing the most of the role, offering knowledge about Jordan history, traditions, artifacts, sites, food and others.  

A gratuity (also called a tip) is a sum of money customarily given by a client or customer to certain service sectors for the service they have performed, in addition to the basic price of the service. It may or may not be customary to tip in other sectors, but this depends on the country or location.

Tips and their amount are a matter of social custom and etiquette, and the custom varies between countries and between settings. In some locations tipping is discouraged and considered insulting, while in some other locations tipping is expected from customers. The customary amount of a tip can be a specific range of monetary amounts or a certain percentage of the bill based on the perceived quality of the service given.

*Reasons for tipping :

-To supplement the server's income and make them happy

-For improved future service

-To avoid disapproval from the server

-A sense of duty

The tips and gratuities suggestion in Jordan is recommended be as below.

Please note that the tips in Jordan are customary & expected (but optional) when receiving the expected service. This is just a suggestion and please tip according to the service that you recieved. 

Day Shore Excursions tours can be cancelled up to 14 days before the day of the tour and we will refund you the amount you have paid less an administrative fee of 10% of the tour value. If the 10% of the total package price is less than $50USD an administrative fee of $50USD will be charged.

Group bookings : In case of individuals cancellation within a group bookings, we would charge an adminstrative fees of 10 % of the per person value of the tour . 

After that date cancellation fees will be 100%.

Transfer of a confirmed booking to another tour or departure date is deemed a cancellation of the original booking. There will be no refund for cancellation of unused services on or after commencement date.

In case of a travel warning to Jordan the cancellation policy will be handled case by case.

In case of conflicts in neighboring countries cancellation is possible until 07 days before the tour starts. We will charge an administrative fee of 10% of the tour package, or $50USD if 10% of the tour package is less than $50USD and the remainder will be refunded.

In case the cruise ship will not dock in Aqaba Port/Jordan due to weather conditions or any other circumstances we will refund 100% of the tour package value.

Refunds will normally be made using the same method of payment (unless specified by you for a different method by which to receive the refund) less any bank charges/credit card/payment fees and charges incurred which are not covered by us.

Al Qantarah Restaurant : https://www.jo-horizonstours.com/products/al-qantarah-restaurant/ 

My Mom Recipe: https://www.jo-horizonstours.com/products/deretna-my-mom-recipe/ 

 *Or Similar Restaurants

Restaurants we offer to upgrade at extra / supplement charges :

Basin Restaurant inside the site of Petra managed by Petra Guest House & IHG  : Extra is $ 15 USD per person extra

Movenpick Hotel main Restaurant ( Al Saraya Restaurant ) : Extra is $ 25 USD per person extra

Petra Marriott Hotel main Restaurant ( Dushara Restaurant ) : Extra is $ 25 USD per person extra

Old Village Resort in it's main restaurant (Sehteen Restaurant) : Extra is $ 10 USD per person extra

Please advise us if you have limited mobility or will acquire assistance and we will try to accommodate you as best we can.

From the Visitors Centre to the Treasury is approximately 2kms one way. It is a downhill walk to the Treasury which means that it is uphill all the way back. The first part of the walk from the Visitors Centre to the entrance of the Siq is a gravel track. Through the Siq it is a paved surface with a few rough sections of Roman cobblestones. There is one section at the entrance to the Siq that is a more significant gradient. The route can be suitable for wheelchairs (with assistance in sections). Beyond the Treasury the track is a rough sandy and gravel surface. It is not suitable for wheelchairs or recommended for those with mobility issues.

From the Treasury to the end of the Main Trail and the Basin Restaruant is approximately 2kms. From the Basin Restaurant to the top of the mountain where the Monastery is located is approximately 800 steps. It is a step climb and takes approximately 45 mins. You will require a moderate degree of fitness to be able to visit the Monastery.

In Wadi Rum the 4x4 tours are provided by the local Bedouin community. They are the only ones that are authorized to operate tours inside the protected area. We have a contract with two operators in Wadi Rum that provide our guests with a great experience.

Your 4x4 tour will be conducted by a local Bedouin who is your driver. The local Bedouin speak varying degrees of English and are not a licensed guide. We cannot guarantee the quality of the English spoken or the degree of knowledge that your Bedouin driver will have.

Please note that the Bedouin drivers do not speak languages other than English and Arabic.

4x4s in Wadi Rum are generally old vehicles (no a/c and in poor condition) and belong to the local Bedouin association.  Given that we don't have any other choice when it comes to transportation in Wadi Rum, we can only advise our clients about their state. Tours in Wadi Rum are to support the local community of Wadi Rum Protected Area and Natural Reserve.