Due to the Coronavirus Pandemic, Jordan is in lockdown with 24 hour curfew in place. All but the essential services are closed including banks and the payment company that process the payments and refunds. The curfew has been extended as off the 30 March until the 15th April., then has been extended till 30th April .
If you are following up on your refund please be assured that we have requested the refund from the payment company and you will receive it. If you are emailing to request a refund we will send the details to the payment company when they are open again.
The refund could take between between 2 - 3 weeks to be processed, but we are unsure of the exact timings.
We will send you the proof of the refund when it is processed through our account.
If you are asking about a tour enquiry or other matters we are working from home with reduced hours and will get back to you soon.
We thank you for your patience and understanding in these exceptional circumstances.
Stay well.
Jordan Horizons Tours
