At Jordan Horizons Tours, we recognize the crucial role we play in promoting sustainable tourism. As a travel company working closely with stakeholders such as travelers, tour guides, hotels, transport providers, restaurants, and local attractions, we are committed to minimizing our environmental impact while maximizing the positive contributions of tourism. Our goal is to implement, support, and encourage responsible practices that enhance sustainability within our operations and inspire our clients and partners to do the same.
Our sustainability policy is structured around nine key themes, each containing guiding principles and concrete actions:
We commit to effective sustainability management through the following measures:
Appointing a dedicated employee responsible for overseeing sustainability initiatives.
Maintaining a clearly defined sustainability mission statement that is communicated to our clients, partners, and suppliers.
Implementing a sustainability action plan with specific objectives, measurable targets, and a structured timeline, reviewed monthly.
Ensuring all staff members are familiar with our sustainability policy and actively engaged in its implementation, starting with our Amman office and extending to Petra.
Adhering to all national laws, regulations, and industry best practices.
We uphold responsible internal management by maintaining a comprehensive social policy that ensures:
Compliance with Jordanian labor laws, including employment contracts outlining job roles, leave entitlements, salary structure, overtime policies, non-discrimination, equal opportunities, and the prohibition of child labor.
We actively protect the environment and support local communities by:
Reducing the use of disposable and single-use items.
Prioritizing sustainable office supplies and catering materials.
Buying products in bulk to minimize packaging waste.
Setting printers to default black-and-white mode and repurposing used paper for drafts.
Using eco-friendly, non-toxic cleaning products whenever available.
Transitioning to digital brochures to reduce paper waste.
Monitoring and minimizing energy consumption through efficiency measures.
Turning off unused equipment and selecting energy-efficient appliances.
Properly segregating waste for recycling and ensuring responsible disposal.
Actively supporting the preservation of Jordan's historical, archaeological, cultural, and spiritual heritage.
We strive to reduce emissions from transportation by:
Selecting transport options that balance sustainability, comfort, and affordability.
Prioritizing fuel-efficient and low-emission vehicles for tours and transfers.
Ensuring all tour vehicles adhere to the highest national emissions standards and are regularly maintained for optimal efficiency.
To create a responsible tourism supply chain, we:
Prefer working with locally owned and managed accommodations.
Partner with hotels and lodgings that employ and benefit local communities.
Clearly communicate our sustainability requirements to accommodation providers and encourage their commitment to responsible practices.
We are dedicated to responsible tourism that safeguards communities, wildlife, and natural environments by:
Educating guests on cultural sensitivities and responsible behaviors during tours.
Avoiding any partnerships with businesses involved in unethical wildlife trade or exploitation.
Ensuring all tours to culturally or ecologically sensitive sites are led by qualified guides.
Promoting excursions that directly support local artisans, social projects, and sustainable food production.
Encouraging visits to conservation sites and environmental protection initiatives.
We support local employment and fair labor conditions by:
Providing written contracts to all employees, including clear job descriptions and labor rights.
Prioritizing local hires for tour leadership, guiding, and support staff roles.
Ensuring fair wages that meet or exceed industry and legal standards.
Training guides and representatives to educate clients on sustainability, cultural etiquette, and responsible travel practices.
Upholding strict policies against child exploitation, with violators prosecuted to the fullest extent of the law.
We are committed to preserving the destinations we operate in by:
Supporting biodiversity conservation and the protection of natural reserves.
Prohibiting the sale or promotion of souvenirs made from endangered species, as per CITES and the IUCN Red List.
Ensuring our tours respect and uphold the integrity of local historical and archaeological artifacts.
The well-being and awareness of our customers are priorities, and we ensure transparency and safety by:
Safeguarding customer privacy and personal data.
Providing accurate and comprehensive destination information, including sustainability details.
Encouraging guests to choose eco-friendly accommodations, excursions, and transport where available.
Offering detailed information on local culture, natural attractions, and heritage sites before and during their trip.
Maintaining a dedicated contact person and emergency helpline for client support.
Training staff on emergency procedures to ensure client safety.
Educating customers about responsible shopping practices and local regulations on protected cultural or environmental artifacts.
Encouraging visitors to support local businesses, restaurants, and shops.
Post-Travel Commitments:
Gathering customer feedback to improve services and sustainability practices.
Including sustainability topics in our customer satisfaction surveys.
Maintaining a clear and effective complaints procedure.
At Jordan Horizons Tours, we believe that tourism should benefit both travelers and the communities they visit. By following this sustainability policy, we aim to create meaningful and responsible travel experiences that protect Jordan’s cultural and natural heritage for future generations. We encourage our clients, partners, and suppliers to join us in fostering a more sustainable tourism industry.
