Jordan Horizons Tours Sustainability Policy

1. Sustainability Management & Legal Compliance

We commit to effective sustainability management through the following measures:

• Appointing a dedicated employee responsible for overseeing sustainability initiatives.
• Maintaining a clearly defined sustainability mission statement.
• Implementing a sustainability action plan with measurable targets and monthly reviews.
• Ensuring all staff members are familiar with our sustainability policy.
• Adhering to all national laws, regulations, and industry best practices.

2. Social Policy & Human Rights

We uphold responsible internal management by maintaining a comprehensive social policy that ensures:

• Compliance with Jordanian labor laws.
• Clear employment contracts covering job roles, leave, salary, overtime, non-discrimination, equal opportunities, and prohibition of child labor.

3. Environmental & Community Engagement

• Reducing disposable and single-use items.
• Prioritizing sustainable office supplies and catering materials.
• Buying products in bulk to reduce packaging waste.
• Using paper responsibly and reducing printing.
• Using eco-friendly cleaning products whenever available.
• Transitioning to digital brochures.
• Monitoring and minimizing energy consumption.
• Turning off unused equipment.
• Properly segregating waste for recycling.
• Supporting preservation of Jordan’s historical, archaeological, cultural, and spiritual heritage.

4. Sustainable Transport Practices

• Selecting transport options that balance sustainability, comfort, and affordability.
• Prioritizing fuel-efficient and low-emission vehicles.
• Ensuring tour vehicles meet national emissions standards and are regularly maintained.

5. Sustainable Accommodation Partnerships

• Preferring locally owned and managed accommodations.
• Partnering with hotels and lodgings that benefit local communities.
• Communicating sustainability requirements to accommodation providers.

6. Ethical Excursions & Activities

• Educating guests on cultural sensitivities and responsible behavior.
• Avoiding partnerships linked to unethical wildlife trade or exploitation.
• Ensuring sensitive sites are visited with qualified guides.
• Promoting excursions that support artisans, social projects, and sustainable food production.
• Encouraging visits to conservation and environmental protection initiatives.

7. Fair Employment of Guides & Representatives

• Providing written contracts with clear job descriptions and labor rights.
• Prioritizing local hires for guiding, tour leadership, and support roles.
• Ensuring fair wages that meet or exceed legal and industry standards.
• Training guides to educate clients on sustainability and cultural etiquette.
• Upholding strict policies against child exploitation.

8. Responsible Tourism at Destinations

• Supporting biodiversity conservation and natural reserves.
• Prohibiting souvenirs made from endangered species.
• Respecting historical and archaeological artifacts.

9. Customer Awareness & Protection

• Safeguarding customer privacy and personal data.
• Providing accurate destination and sustainability information.
• Encouraging eco-friendly accommodations, excursions, and transport.
• Offering information on local culture, nature, and heritage.
• Maintaining a dedicated contact person and emergency helpline.
• Training staff on emergency procedures.
• Educating guests about responsible shopping and local regulations.
• Encouraging visitors to support local businesses, restaurants, and shops.

Post-Travel Commitments

• Gathering customer feedback to improve services and sustainability practices.
• Including sustainability topics in customer satisfaction surveys.
• Maintaining a clear and effective complaints procedure.