This policy explains how Jordan Horizons Tours & Travel – Jordan DMC, referred to as “JHT”, “we”, “our” or “us”, handles personal information.

It applies when you visit our website, send an enquiry, request a customised itinerary, communicate with our team, make a booking, complete a payment or travel using services arranged by us.

We aim to collect only information that is reasonably necessary to respond to your request, organise your trip, provide customer support, process payments and meet applicable legal or operational requirements.

The organisation responsible for the personal information described in this policy is:

The information we collect depends on how you interact with us and the travel services you request.

Information about other travellers

A lead traveller, family member, travel agent or group organiser may provide information about other travellers. The person providing this information should have permission or authority to do so and should make those travellers aware of this privacy policy.

JHT may receive passport numbers, passport details or passport copies where this information is required to organise or confirm a requested travel service.

Passport or identification information may be required for purposes such as:

• Hotel, camp or accommodation registration.
• Flight, ferry or other transportation arrangements.
• Border, visa, permit or entry procedures.
• Attraction, activity or entrance-ticket arrangements.
• Traveller identification and booking verification.
• Other services where identification is required by the relevant provider or authority.

Passport information is used only where reasonably necessary for the relevant travel arrangements and may be shared with the service provider or authority responsible for that arrangement.

We may use personal information for the following purposes:

• Responding to enquiries and communicating about requested travel services.
• Preparing quotations, tour programmes and customised itineraries.
• Confirming and managing accommodation, transportation, guides, activities and other travel services.
• Preparing passenger lists, tickets, vouchers and booking documents.
• Communicating important information before, during or after a trip.
• Processing payments, deposits, balances, refunds and transaction records.
• Providing customer service and responding to questions, complaints or disputes.
• Protecting the security of our website, communications and business systems.
• Preventing fraud, spam, misuse or unauthorised activity.
• Maintaining accounting, transaction and administrative records.
• Meeting contractual, regulatory or other applicable legal requirements.
• Improving our website, travel programmes and customer experience.

Marketing communications

We may send information about tours, services or special offers where you have requested it or where otherwise permitted. You may ask us to stop promotional communications at any time by contacting us.

JHT does not sell or rent personal information.

Where necessary to prepare, confirm or deliver a trip, relevant information may be shared with:

• Hotels, camps and other accommodation providers.
• Drivers, transportation companies and transfer providers.
• Tour guides, local representatives and tour coordinators.
• Restaurants, activity providers and visitor attractions.
• Airlines, ferry operators or other transport providers where applicable.
• Border, visa, permit or ticketing service providers.
• Banks, PayPal and authorised card-payment processors.
• Website hosting, email, security and information-technology providers.
• Accountants, professional advisers, auditors or insurers.
• Government, border, law-enforcement or regulatory authorities where legally required.

We aim to share only the information reasonably necessary for the recipient to provide the relevant service or meet the applicable requirement.

International travel arrangements

Travel arrangements may require information to be shared with providers in Jordan or in another country connected with your itinerary. Privacy and information-protection standards may differ between countries.

JHT may accept payments using the following methods:

• Credit card.
• PayPal.
• Bank transfer.
• Cash.

Depending on the selected payment method, payment information may be processed by a bank, PayPal or an authorised payment-service provider.

We may retain transaction references, payment status, invoice information, proof of payment and refund records for booking administration, accounting, reconciliation and dispute resolution.

Complete card information may be handled by the relevant authorised payment provider rather than stored directly on the JHT website.

The JHT website may use cookies and similar technologies to operate, secure and improve the website.

A cookie is a small data file stored on a visitor’s device. Cookies may remember website preferences, support important functions, measure website performance and help protect the website from misuse.

Types of cookies that may be used

• Strictly necessary cookies: used for essential website functions, security and navigation.
• Preference cookies: remember choices such as language or display settings.
• Analytics cookies: help us understand how visitors use the website and identify areas for improvement.
• Marketing cookies: may help measure campaigns or provide relevant promotional content where applicable.

The website may also contain services provided by third parties, such as maps, videos, communication tools, analytics, security tools or social-media features. These providers may place or access cookies according to their own privacy practices.

Where cookie consent is required, visitors may be provided with options to accept, reject or manage non-essential cookies. Browser settings may also be used to remove or block cookies, although this may affect some website functions.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Secure website connections and protected communication systems.
• Password and account-access controls.
• Restricted access to information by staff who reasonably need it for their work.
• Use of reputable hosting, email, payment and technology providers.
• Security, backup and administrative procedures.
• Measures intended to prevent spam, fraud and unauthorised website activity.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers should take care when sending information electronically and contact us promptly if they believe their communication with JHT is no longer secure.

Personal information used to organise and operate a trip is normally retained for up to three months after the traveller’s departure date .

During this period, information may be retained to complete the travel arrangements, provide post-trip support, process refunds, respond to questions and resolve operational matters.

Certain information may need to be retained for a longer period where reasonably necessary or legally required. This may include:

• Invoices, payment records and accounting documents.
• Records relating to refunds, disputes, complaints or legal claims.
• Information required to comply with tax, regulatory or other legal obligations.
• Security, fraud-prevention or transaction records.
• Marketing preferences, including records of an unsubscribe request.

When information is no longer reasonably needed, it may be deleted, anonymised or securely disposed of, subject to applicable legal and technical requirements.

Depending on the circumstances and applicable requirements, you may contact JHT to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information that is no longer reasonably required.
• Object to or request restriction of certain uses of your information.
• Withdraw consent where processing depends on your consent.
• Stop receiving promotional communications.
• Raise a concern about how your information has been handled.

Some requests may be limited where information must be retained to complete a booking, protect legal rights, maintain transaction records or comply with an applicable obligation.

We may request reasonable information to verify your identity before providing access to, correcting or deleting personal information.

Website forms and messages

When a visitor submits a website form, message, review or other content, we may collect the information provided together with technical information used for website security and spam prevention.

Links to other websites

Our website may contain links to third-party websites. JHT is not responsible for the content, security or privacy practices of websites that we do not operate.

Visitors should review the privacy information of a third-party website before submitting personal information to that website.

Embedded content

Pages may include embedded maps, videos, social media content, images or other features supplied by third parties. These providers may collect information, place cookies or record interactions with the embedded content.

Reviews and feedback

Where a customer voluntarily submits a review, testimonial or feedback, JHT may use it to improve services or, with appropriate permission, publish it on the website or other communication channels.

Travel bookings may include children or travellers under the age of 18. Information about a minor should normally be provided by a parent, legal guardian or authorised adult responsible for the booking.

We use information about minors only where reasonably necessary to prepare and deliver the requested travel services, meet safety or operational requirements, or comply with applicable obligations.

Our booking services are not intended to knowingly collect personal information directly from a child without appropriate adult involvement or authorisation.

We may update this policy to reflect changes in our website, travel services, payment methods, technology providers, business procedures or applicable requirements.

The latest version will be published on this page together with an updated revision date.

Where an update is significant, we may also provide an additional notice through the website or another appropriate communication method.

Contact us if you have a question about this privacy policy, wish to ask about your personal information, want to correct information or wish to submit a privacy-related request.

Office address

Jordan Horizons Tours & Travel – Jordan DMC
Wasfi Al Tal Street, Khawaja Center, Office E-9
Amman, Jordan