Jordan Horizons Tours (JHT) TERMS AND CONDITIONS
Jordan Horizons Tours (JHT) TERMS AND CONDITIONS
Jordan Horizons Tours (JHT) is a fully licensed Jordanian travel agency located in Jordan
Jordan Horizons Tours’ (JHT) Terms & Conditions : THIS AGREEMENT BETWEEN "JORDAN HORIZONS TOURS " as (JHT) and you where “YOU” is referred to as (“Account Holders "Users", “Members”, “Customers”, “Subscribers” or any Party using services provided by JHT )
All necessary documents (Passport Copies / Passport list details, Mobile / Phone number and/or other documents must be provided where required.
Passport details for all guests must be provided for tours commencing from the airports, land border crossings or Aqaba Port. Passport details are required to prepare the visa manifest papers for our representatives at the airport/border crossings and are required for our drivers to have authorisation to pick up guests from these areas.
All personal information is stored securely and will not be disclosed to anyone outside of the employees of Jordan Horizons Tours.
- Minimum Time for Booking Tours
For day tours we will accept reservation requests up to 48 hour before tour commencement date.
For overnight tours we will accept reservation requests up to 72 hours before tour commencement date.
- Tour Rates
All prices for our tours are advised in United States Dollars (USD). They are based on tariffs at the time of printing. Jordan Horizons Torus (JHT) reserves the right to vary the cost of the tour if necessary by reason of currency fluctuation or cost increase. Once full payment has been received by Jordan Horizons Torus (JHT) no surcharges in respect to currency fluctuations will be applied.
Rates are inclusive of prevailing service charge and sales tax. Any increase in the service charge and/or the sales tax will apply on the quoted rates.
- Surcharges for Special/Restricted Dates
JHT reserves the right to add a surcharge onto our advertised rates for tours that fall during special/restricted dates such as Christmas Period, New Year Period, Easter, Eid etc. These surcharges will be communicated to the client before finalizing the rate for the tour.
- Single Supplement for Hotels
A single supplement is an additional sum of money that a hotel charges for one person to stay in a room meant for two people.
The rates that we provide are valid for Double/Twin/Triple Occupancy. For a single traveler or people wanting to have single occupancy in a room a single supplement will be added to cover the cost of the single room.
Single supplement will be advised according to the hotel and category of hotel that is requested.
- Single Supplement in Wadi Rum
Single supplement will be advised according to the camp and category of hotel that is requested.
- Booking procedure:
You may book via email or our website. The person who makes the booking must confirm acceptance of our booking conditions on behalf of all persons named on the booking. You are responsible for ensuring the accuracy of the personal details, flight details or any other information supplied in respect of yourself and any other traveler on the booking. We will arrange the services and send you a confirmation letter by email. You must check your emails on a regular basis, reconfirm the confirmation letter and pay the deposit.
- Itinerary Changes by JHT
JHT reserves the right to amend the itinerary for reasons such as service requirements, road or weather conditions or unforeseen circumstances. Where a change is of a significant nature it will be advised to our customers in writing. JHT cannot be held responsible for any service that we are unable to provide due to that particular component being unavailable due to circumstances beyond our control. Refunds will be applied as applicable.
- Confirmation Letter
Your confirmation letter will contain a copy of your final agreed itinerary and all other relevant details for your tour. It is your responsibility to check the confirmation letter and to let your tour consultant know immediately in the event of any error or inaccuracy.
- Amendment to confirmed Itineraries by Guest
Any amendment to your confirmed final itinerary has to be sent to us in writing. Requested amendments, especially some days prior to arrival and during the tour, cannot always be considered if the expected complexity is not matching with our operational procedures and personnel capacity. JHT reserves the right to charge a fee of $30USD at least for any amendments to the final itinerary. Any additional charges that result from the amendment will be added to the total.
- Travel Insurance
JHT does not provide travel insurance as part of our tour packages. It is highly recommended that you contact a travel insurance provider and take out travel insurance for the duration of your tour.
- Accommodation availability, room preferences and special requests
Accommodation availability is not checked by JHT staff until the booking form has been received. Once the booking form has been received, JHT staff send off the booking requests to the hotels according to your itinerary. If your first preference or category of hotel (star rating) is not available your tour consultant will advise you and suggest alternatives. JHT do not guarantee the availability of your preferred hotel or hotel category.
Hotels have contracts with the online booking platforms to provide a certain amount of rooms. This can mean there are times when there are rooms available online to book, but we as travel agents are unable to book a room at the hotel due to the allocation for individuals and travel agencies being full. If you choose to book through an online platform we can only deduct the rate which is as per our contract with the hotel and not the rate that you book the room at online.
There will be variations in the size, standard and presentation of rooms and facilities within the one hotel. This is beyond the control of JHT. At the time of booking we will request the room preference and or any special requests as specified in your booking form (ie twin beds, one large bed, view, higher floor etc) but we cannot guarantee that your preferred room preference or special request will be available at the hotel.
- Children Policy
For all JHT tours children over the age of 12 are counted as an adult and charged the full rate.
It is important to check regarding children policies per hotel. Some hotels allow one child sharing parent's room from while others allow two. Also age of children vary from one hotel to another. Some hotels grant children stay at 50% of the adult price. Exact prices will be confirmed at the time of booking/request. At some hotels children are granted 50% off meals while other hotels charge flat rate for meals. Also hotels may apply restricted access times for children into leisure facilities. Kindly ask for all needed details at the time of booking.
Children accommodation arrangements and meals are not included within the quoted room rate. When a child shares the room WITHOUT EXTRA BED there are no additional accommodation charges but there will be a supplement charged for any meals required. The meal supplement is according to the hotel policy. If extra bed is needed then the room rate is based on a TRIPLE ROOM.
- Availability of JHT office staff
Our tour consultants are reachable during office hours only : Sun – Thu, 09:30-17:30. We will provide you with a mobile contact in Jordan you can reach seven days a week in emergency cases.
- Passport, Visa & Vaccinations
You must familiarize yourself with any visa and health requirements that may be applicable. You are responsible for all entry/exit, health and any other documents required by laws, regulations, orders, demands or requirements of countries visited or transited. Please note that passport and visa requirements are not the responsibility of JHT. We will not be held liable for any loss or expense due to the failure to comply with the above. We recommend that you be in possession of a passport valid for at least 6 months beyond your intended stay in Jordan.
Our rates are based on the prevailing rates as negotiated by us with the hotels and transportation companies etc. Hotels and transportation companies retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by JHT according to the modifications.
JHT shall not be responsible for any delays and alterations in the program or expenses incurred, directly or indirectly, due to natural hazards, flight cancellations, immigration procedures, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, landslides, political closure or any untoward incidents.
JHT shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting, directly or indirectly, from any act of God, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
JHT do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. All baggage and personal property at all times are at the client's risk.
JHT shall not be responsible for the quality and prices of services and purchases not included in the booked tour package, like meals and souvenirs.
JHT reserves the right at any time by giving the notice in writing to cancel this agreement, should the 2nd party fail to fulfill the terms and conditions.
- Horse Ride at Petra
The horse ride fees in Petra is for approximately 700 metres and is included in the entry ticket. This ride is not insured and is upon guest's own responsibility (please note that horse handler will expect a tip around 3-5 JD per horse).
- JHT Driver
You will be accompanied on your tour by an English Speaking Driver (if your final itinerary includes transfers). Whilst not an official licensed Ministry of Tourism guide, your driver is extremely knowledgeable about the area and its history, and is able to point out sites of interest and provide you with information as you travel. Your driver will assist you during your tour but is unable to enter the sites with you. Your driver transfers you according to your itinerary (destination to destination). He is not at your disposal 24/7.
- Guide at Petra
You might find the guiding fees we offer are different from the rate available at the visitor's center of the site, but please consider the following :
The Local guides (who are at the visitor’s center of Petra site) are assigned at the visitor's center of the site and are employees of the Jordanian Ministry of Tourism. Travel Agencies cannot guarantee the quality of their services.
The guides that we employ at JHT we can guarantee the quality of their service with the following standards & criteria :
-Language fluency & its accent
-Historical and archeological background & knowledge
-Excellent customer service
If the situation occurs that JHT guides won't be available on that day for our clients, then we will advise you and you can make the decision if you would like a local guide from the Visitors Centre. If for any reason there is any complaints about the Ministry of Tourism Guide then this should be reported to the Visitors Centre as we are not responsible and cannot guarantee the service and quality of those guides.
- Services provided in Wadi Rum
As per the regulations of the Wadi Rum Authority tour activities must be handled by the Bedouin of Wadi Rum, using the their 4WD vehicles, camels, horse riding and hot air balloon or any other activities that takes place within Wadi Rum Protected Area. JHT cannot guarantee the quality of the services provided by local Bedouin serving such services or activities.
- 4x4 Vehicles in Wadi Rum
4x4s in Wadi Rum are old vehicles (no A/C) and belong to the local Bedouin association. The vehicles in Wadi Rum are owned by the local Bedouin associations and are in a poor state. Given that we don't have any other choice when it comes to transportation in Wadi Rum, we can only advise our clients about their state. 4x4 tours in Wadi Rum are to support the local community of Wadi Rum Protected Area and Natural Reserve.
- Complaints and Claims
If you are not satisfied and are unhappy with a certain aspect of our services/tour you may inform our local guide or trip consultant so that no similar problems occur. The majority of such problems can usually be solved on the spot. If not you should inform the general director of the agency. In case of complaints you should inform the agency in writing within 15 days after the end of your trip. A letter of reclamation should include the justified proof. JHT is not responsible for all the reclamations submitted after 15 days after the end of the trip. In the unlikely event that you are disappointed with your hotel accommodation, transportation and any other service you can easily contact our team, and we will take it in consideration.